VACANCY Operations Manager

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Operations Manager, National Lobster Hatchery, Padstow, Cornwall Photo by Alex Hyde www.alexhyde.co.uk

Closing date for applications: 24th November 2017, Interview date for shortlisted applicants: 4th December 2017

Working at the Charity’s base in Padstow, this is a full time post.  A salary in the range of £28,000 to £34,000, pension and 22 days paid annual leave, plus a day’s leave for each bank holiday is offered.

The Organisation: The National Lobster Hatchery is located on the harbour wall in Padstow. It has a satellite hatchery which is located on the harbour in Newlyn and a pilot scale nursery site in St. Austell Bay. The Charity aims to promote sustainability issues in coastal fisheries through programmes of stock enhancement, research and education; supported by income generated through its visitor centre, corporate sponsorship, grants and donations.

Aim of the job: To manage the day to day operations of the Charity, overseeing the Hatchery, Visitor Centre and Education and Administration activities, reporting to the General Manager.

Key responsibilities:

  • To manage operational aspects of the charity’s activities, to ensure safe and effective delivery – this includes the Visitor Centre, Education Programme, Hatcheries and administrative functions; Supervise staff in the above teams, plan and deliver formal training programmes for those teams, undertake regular internal process audits to maintain a consistent quality of service across the various teams.
  • To act as Safety Officer, managing all aspects of Health and Safety.
  • To ensure essential maintenance to the building fabric and/or the equipment is carried out on a regular basis, to manage day to day/emergency repairs as required and ensure that the building, fixtures and fittings conform to all regulatory requirements; planning a maintenance and repair programme for the building, its fixtures and fittings.
  • Taking responsibility for the charity’s vehicles, ensuring they are legally compliant and suitably maintained.
  • Promoting a programme of juvenile Lobster sales for research and stocking; co-ordinating logistical arrangements, permit requirements and invoicing.

Required Personal skills and qualifications:

Essential Requirements:

Candidates must be able to demonstrate that they have suitable experience of the following:

  • Running a business or similar operation
  • Supervising staff and volunteers & HR experience
  • Proven business management skills
  • Good technical and IT skills
  • Excellent organisational skills
  • Excellent written and verbal communication skills
  • Must be self-motivated
  • Able to work to deadlines
  • Accuracy and attention to detail
  • Full clean driving licence

Desirable Requirements:

  • An understanding of fisheries sustainability issues
  • Relevant degree or tertiary qualification
  • Experience in working at or running a tourist attraction
  • A good understanding of how Charities operate

To Apply: Please send a C.V and formal covering letter outlining why you feel you are suitable for the role, what you can bring to the Charity; and how your experience matches the essential personal skills listed above to: The General Manager info@nationallobsterhatchery.co.uk

FULL JOB DESCRIPTION BELOW

JOB TITLE

Operations Manager

SECTION

Hatcheries, Finance/admin, Visitor Centre, Conference room, Education,

HOURS

Full Time (Some irregular or unsocial hours will be necessary).

RESPONSIBLE TO

General Manager

SUPERVISORY RESPONSIBILITY FOR

All subordinate staff, volunteers and students. Line management responsibility for Visitor Centre, Hatcheries, Education and Administration/Finance teams.

IMPORTANT FUNCTIONAL RELATIONSHIPS  

The General Manager, staff, volunteers and students.

MAIN PURPOSE OF THE JOB

To be responsible for the day-to-day operation of the charity and its trading subsidiary, reporting to the general manager.

MAIN DUTIES AND RESPONSIBILITIES

  • To manage operational aspects of the charity’s activities, to ensure safe and effective delivery – this includes the Visitor Centre, Education Programme, Hatcheries and administrative functions;
  • Supervise staff in the above teams, plan and deliver formal training programmes for those teams, undertake regular internal audits to maintain a consistent quality of service across the various teams.
  • To act as Safety Officer, managing all aspects of Health and Safety, noting that the Senior Technician and R & D Manager have responsibilities for their own operations, including preparing and/or reviewing risk assessments, COSHH assessments and accident reports for sign off, setting up roll call for staff in the building etc.
  • Cover the GM when not on site.
  • Taking minutes at staff meetings, board meetings, management meetings, scientific meetings, staff appraisals and manage personal development plans.
  • To source and manage IT and maintain (electronic) displays in the visitor centre, telephony and broadband services, photocopier and franking equipment.
  • To ensure that the server is periodically backed up onto external hard drives.
  • To ensure entrance alarm, fire alarm and fire extinguishers and other emergency equipment are operational and serviced and to arrange for any electrical testing (e.g. PAT & periodic electrical testing).
  • Develop and maintain an emergency plan, including fire safety, emergency evacuation procedures, fire procedures, maintain a list of emergency contacts and carry out emergency drills.
  • Manage waste disposal, including arranging collection of specialist and controlled waste.
  • To ensure essential maintenance to the building fabric and/or the equipment is carried out on a regular basis, to manage day to day/emergency repairs as required and ensure that the building, fixtures and fittings conform to all regulatory requirements.
  • Monitor and record energy and water usage & report on in meetings.
  • To organise, review and renew all insurance policies as required.
  • Liaise with events team on room bookings and room preparation.
  • To provide written and verbal reports to the General Manager.
  • To source services (e.g. decorating, plumbing, electrical etc.) and equipment.
  • To source and manage utility services, reviewing pricing to ensure the NLH has the best deal.
  • Order office equipment and consumables as required.
  • Taking responsibility for general areas and co-ordinate cleaning activities.
  • Take responsibility for distribution of staff uniform.
  • Taking responsibility for the charity’s vehicles, ensuring they are legally compliant and suitably maintained.
  • To develop and update a planned maintenance and repair programme for the building, its fixtures and fittings.
  • Promoting juvenile Lobster sales for research and stocking, co-ordinating logistical arrangements, permit requirements and invoicing.
  • Organise travel for senior members of staff, team building events, Christmas party etc.

QUALITY

  • To prepare and revise standard operating procedures on a regular basis (maintain the ops manual), to reflect the dynamic and ever changing realities of the hatchery concept.

BUSINESS PLANNING/SERVICE DELIVERY

  • To contribute to the generation of business plans and to support implementation and monitoring.

 COMMUNICATION

  • To ensure good communication and dissemination of information throughout the staff.
  • To support and respond to suggestions from staff, regarding management and operational issues.

FINANCE

  • Procuring services for the charity (e.g. phone, broadband, insurance, photocopier, franking machine, electricity, water, plumbers, electricians).
  • To work within the charity’s financial systems taking responsibility for the building maintenance budget.

STAFF MANAGEMENT

  • To be responsible for the training of subordinate staff, and formulate training plans following the identification of training needs. To lead on staff induction and orientation.
  • To ensure that all staff are aware of the relevant rules, regulations and procedures, and that these standards are adhered to, taking corrective action where necessary.
  • To support the recruitment and management of staff, co-ordinating and signing off staff leave.
  • To manage and co-ordinate volunteer activity, driving the recruitment of volunteers and students.
  • To maximise the use of the charity’s facilities, through careful and detailed co-ordination of staff activities and other resources.

OTHER DUTIES AND RESPONSIBILITIES

  • Undertake training as required
  • Work at all times within the requirements of the Health and Safety at Work Act.
  • The post holder must at all times carry out his/her responsibilities with due regard to the Company’s Equal Opportunities Policy, and the Management Policies and Procedures
  • To maintain confidentiality of commercial information acquired in the course of undertaking duties for the Company.
  • The post holder will also undertake other duties appropriate to the grading of the post as required.
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